Terms and Conditions

Definitions

You means the user of this site. We, us or Ucango Travel.com means Ucango Travel Terms means each and every term, condition or policy displayed by us anywhere on this site. Site refers to this website conducted by Congo Travel. Supplier means any supplier of travel related services such as, but not limited to, airlines, wholesalers, car rental companies and hotels.

Jurisdiction and Law

Use of this site, all matters arising out of or relating to it and all terms are governed by the laws applicable in the State of Queensland , Australia . By accessing this site you consent and submit to the exclusive jurisdiction of the State and Federal Courts of Queensland, Australia in all matters arising out of your use of this site and terms. We regret that we are not able to accept bookings made from outside Australia at this time.

Limit of Liability

We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Access to this site is not guaranteed and is subject to availability of communications links and access rights. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site and you agree that access is undertaken at your own risk. We will not be liable for damages of any kind related to your use of or inability to access this site. To the extent permitted by applicable law Ucango excludes all liability for any claim, charge, demand, damage, liability, loss or expense of whatever nature whether arising directly or indirectly out of or in connection with the use of this site or any links provided by this site even if we knew they were possible, or they were otherwise foreseeable, including without limitation for consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of profit or income, loss of or damage to property and loss resulting from claims by third parties.

Indemnity

By using this site you indemnify Ucango and suppliers from all claims, charges, demands, damage, liability, loss and expenses of any nature and however arising whether directly, indirectly, incurred or suffered by Ucango or any supplier directly or indirectly by reason of act or omission which you commit in breach of the terms and conditions of this site.

Intellectual Property

This site is protected by copyright. The design and content featured on this site including artwork, graphics, photography, text, programming code and the like are subject to copyright and/or other intellectual property that are owned, controlled, or licensed by Ucango. The trademarks, product names, company names, and corporate entities represented on this site are the property of their individual owner-companies. We expressly disclaim any endorsement, approval or authorisation of infringement of any intellectual property contained on any linked site. Trademark names are used in an editorial context with no intent of trademark infringement. Users of this site are permitted to display material presented on this site for personal non-commercial use only. None of the content or data found on this site or any sites linked with this site may be reproduced, republished, distributed, sold, transferred, adapted, modified, displayed or transmitted except with the express written consent of Ucango.

Privacy

On-line communications may not be confidential. By using this site you acknowledge that you have read our privacy policy, the terms of which are incorporated in these terms and agree that such terms are reasonable. You also consent to the use of your personal information by Ucango and suppliers in accordance with the terms and for the purposes set out in the privacy policy.

Legal Responsibility

By using this site you represent to Ucango that you are of minimum legal age to contract and to use this site and have the power and authority to enter into a binding contract with Ucango and suppliers. You warrant to Ucango that the holder of the password used to access this site has the authority of the password holder to use that password and authority to bind the password holder to contract with Ucango and suppliers. By using this site you acknowledge that you are financially responsible for all use of this site by you and those using your password information.

Assignment

You can not assign, transfer, subcontract or delegate any of your rights, duties or obligations under any of the terms displayed on this site.

Severability

All terms, and parts of terms are severable. In the event that any provision or part of a provision is unenforceable or void under applicable law, such part will be severed and the unenforceability or invalidity will not affect the enforceability or validity of the other remaining terms.

Additional terms

Additional terms and condition apply to reservations, purchases and other uses of this site and you agree to bide by such terms and conditions in using this site. Please refer to our General Booking Terms and Deposit and Payment Terms before proceeding to make any booking. Please also note that if you purchase a ticket from this site you are also subject to the Conditions of Carriage and Regulations of the relevant carrier. Copies of these are available on request from the relevant Carrier. Ucango may at any time modify these terms and conditions or any terms and conditions or policies displayed on this site and your continued use of this site is subject to and conditional upon the terms and conditions in force at the time of use.

Booking Terms and Conditions

PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY BEFORE MAKING ANY BOOKING THROUGH THIS SITE. Ucango Travel is a licensed travel agent and member of the Travel Compensation Fund. Licence No. NSW - 2TA 5129, VIC -32392, QLD - TAG 1718, WA - 9TA 1174, SA - TTA 165258, TAS - TAS 097 Words defined in Legal Notices and Disclaimers have the same meaning in these terms.

Legal Contract

When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking through this site unless you understand and agree all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

Agency

Products and services are sold by Ucango as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. UCanGo Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Ucango. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Liability

Ucango Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of Ucango Travel cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Ucango Travel reserves the right to decline any booking for any individual on any tour or other service.

Illustrations

Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Availability

The services sold through Ucango Travel are subject to availability and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is subject to availability of communications links and access rights. Ucango Travel reserves the right to deny password login on this site to any person or password holder.

Customer Profile

You have the option to complete a customer profile when joining UCanGo Travel. Please be aware that the profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals travelling on your booking require different particulars, you will need to contact us. Please note that the Customer Profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If you have any queries or if any matter specified is important to you, please contact us. Please also be aware that your profile current at the time of a booking will be used for booking details. This means that you must check that your profile is up to date before making a booking. If amendments are needed at any time, you must make the amendments before making a booking.

Passenger Name

It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the traveller's name varies from your booking and may cancel automatically if the traveller's name is amended. Ucango Travel has no responsibility for any loss or damage arising from incorrect entry of traveller's name any inability to travel as a result of carrier's policies.

Unlicensed Entity Disclaimer

If you request Ucango Travel to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, RTI accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.

Special Conditions for Products

The terms displayed on this website apply generally to all the products and packages sold by Ucango Travel. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through Ucango Travel.

Air Fares...Special Conditions

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the Rules and check the conditions applicable to every airfare and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the Rules and conditions applicable to the relevant supplier.

Frequent Flyer Customers

Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as Ucango Travel cannot be held responsible for obtaining copies of your air ticket at any future date.

Flight Timings, Departure Points, Flight Numbers

The timings shown on your ticket are subject to reconfirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. RTI does not accept responsibility for amended flight timings or numbers. Back to top

Travel Documents

It is very important that you read the following information carefully and contact us if you require any assistance in any area.

Photo ID

All airlines require the production of Photo ID when checking in with an e-ticket. Your ID must match with the name of the passenger on the ticket.

Passport

All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia .

Visa Requirements

Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain. Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

Travel Insurance

We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.

Currency

All prices quoted in the flight booking engine are in Australian dollars, regardless of where your requested flight is departing from.

Ticketing

For International departures most airlines issue e tickets, which will be emailed to the email address provided when making an online booking. Some airlines require paper tickets. These will need to be posted to you at the address provided. If you are departing within 4 weeks you may be required to pay an additional fee to have these tickets posted or made available at the airport. Alternatively, you can choose to collect your ticket(s) locally. If your tickets are paper tickets and you live outside of Australia then postage or airline ticketing fees will apply. For Australian Domestic itineraries, passengers will be provided with an e-ticket receipt upon payment and completion of the booking process. Back to top

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.

Goods and Services Tax

Prices quoted do not include goods and services tax or similar tax ("GST"). GST is payable by you in respect of any supply made to you, and in addition to the price payable. You must pay the amount of GST payable in the respect of the supply. GST is payable at the same time and in the same manner as the price or at such later time as Ucango Travel may request. lf you have any questions regarding our Terms please contact us.

Service Fees

Ucango Travel professional service fees may apply. A Menu of Services is available from your Ucango Travel consultant upon request. A surcharge may apply for credit card transactions.

Submit Terms and Conditions

Submitting Pics

By submitting this photo you acknowledge that you are the owner of the image and/or authorised to use this image in such way that the following paragraph sets out. You understand that the image will be viewed by the general public and may be used in future marketing or promotions by Ucango. Consequently, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use. If you decide to delete the photo, you understand that removed content may persist in backup copies for a reasonable period of time.

Submitting Videos

By submitting this video you acknowledge that this video is being streamed from You Tube and that you are adhering to the terms and conditions outlined by You Tube for use of their site.

Submitting Travel Tips

By submitting this tip you acknowledge that this information will be displayed on the Ucango website. You understand that the tip will be viewed by the general public and may be used in future marketing or promotions by Ucango. Consequently, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use. If you decide to delete the tip, you understand that removed content may persist in backup copies for a reasonable period of time.

Submitting Questions

By submitting this question you understand that your name and question will appear on the Ucango website and can be viewed by the general public.

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